Apartment FAQ

Frequently Asked Questions for the Apartment



Here are the answers to some Frequently Asked Questions, also, please read our Terms & Conditions, taking note of our Cancellation and No Show Policy, and the individual apartment Booking Conditions. What does Umaid service Apartments provide?

Umaid service Apartments provides a simple solution to searching for serviced apartments without going through hundreds of websites.

1) What is the difference between a hotel and a serviced apartment?
Serviced apartments offers spacious, fully furnished, beautifully decorated apartments, much larger than hotel rooms (even extended stay hotel rooms), featuring a genuine (more home-like) residential character.

All apartments usually feature a complete kitchen, and have separate dining, living and sleeping areas. Many even include a washer & dryer in the apartment and provide a refined lifestyle, and offer a caring and homelike atmosphere for guests and their families.

2) Where are Umaid service Apartments serviced apartments located?
We offer 2 serviced apartments in Jaipur city in Rajasthan india Our two apartments are located Bani park near train,bus station and is strategic locations (CBD, near offices and serviced offices, shopping complexes or entertaiment areas)

3) Are taxes included in the price?
Taxes are as applicable on reservation checkout.

4) Are the prices per person or per apartment?
Prices are for the complete apartment rather than per person, however the number of persons permitted to occupy an apartment is limited to the number of beds provided. If you enter your arrival date, number of people and number of nights, the price will be calculated for you automatically. Prices are for 6 PAX and upto 9 PAX can be booked on extra charges.

5) How much do I pay to make the booking?
To secure a booking we require a 10% non-refundable deposit to be paid on credit card or by bank Transfer.

6) How and when do I pay the remaining balance?
On arrival you are asked to sign a credit card slip or pay in cash that covers the remaining balance of the rental charge.

7) Is there a security deposit that I have to pay on arrival?
You will be required to provide credit card details or another form of payment to act as security during your stay

8) How accurate are the availability calendars?
We cannot currently show online availability, but when you make a booking or reservation request we will double check availability before confirming back to you. You should never assume that an apartment is booked for you until you receive confirmation from us

9) Where will we get the keys?
On arrival you will be asked to sign a credit card slip that covers the balance of the rental charges. On receipt of this payment you will be given the keys.

10) What time can we arrive and depart?
The times vary by apartment but Check-in is generally between 12pm and 4pm, on the day of arrival and Check-out from 11am onwards, on the day of departure, however we will try to accommodate your requirements if different. Full details of you chosen apartment's policy will be provided in a confirmation e-mail, when you book.

11) Who will meet us at the apartment?
When you book we will ask you your anticipated arrival time in order that we can arrange for a greeter to be expecting you. In most cases you can proceed directly to the apartment, or an adjacent building, to pick up the keys. If you are arriving outside of office hours (06.00 am till 23.00 pm) we will provide you with full details and telephone numbers of where to go and what to do. This will be supplied to you in a confirmation e- mail after you book.

12) What happens if something goes wrong whilst I am staying in the apartment?
On the confirmation email we provide you with a 24 hour emergency telephone number to call in case you have any problems with your apartment. Simply call and we will endeavour to deal with the issue in a fast and efficient manner.

13) What happens if I need to cancel?
If, for any reason you need to cancel the booking - please notify us immediately by email, fax or phone. 48 hours before check in or there will be a cancellation fee of one night and also on no show.

14) What if I don't like the apartment when I arrive?
Please call us immediately. We want everyone to be happy with their chosen apartment. For that reason we provide many photos and an honest, accurate description to ensure that you know what you are booking. There should be no surprises when you arrive. If you have reasonable concerns or doubts about an apartment we will try to deal with them at the apartment or accommodate you elsewhere subject to availability. If you choose not to take the apartment for reasons that we consider to be unreasonable the cancellation policy will apply.

15) Are there extra charges for electricity or water?
There are no additional charges for electricity or water. Separate allowances should be made for telephone calls, subject to VAT.

16) What is the minimum stay?
Normally the minimum stay is 1 night, but please check your chosen apartment details. There is no maximum booking requirement. Bookings are subject to availability.

17) Do the apartments provide wheel-chair access?
Yes our apartments have lift access to the apartment. Please contact us to discuss your requirements before booking.

18) Do I have a secure car parking inside the apartment complex?
Yes we do have secure parking for one car per apartment and also visiting guest parking on request.

19) Are pets welcome?
Yes we are pet-friendly.

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